terms and conditions


About us

Kruger Park Tours has a deep desire to be of service to our customers. We want our guests to enjoy every moment spend with us and ultimately share our passion for African Wildlife. During your visit we hope to spoil you with supreme service, pleasantly inviting cuisine and an inspiring Wildlife adventure. The Safaris we offer to you will leave you with a sense of awe and surprise because the the African Wildlife (Fauna and Flora) is majestic, scenic, perfect, amazing, admirable, wonderful, exciting, exceptional and inviting.



These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website.  By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our KRUGER PARK TOURS’ use of cookies in accordance with the terms of KRUGER PARK TOURS’ privacy policy / cookies policy.


License to use website

Unless otherwise stated, KRUGER PARK TOURS and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or OTHER CONTENT from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]
  • [edit or otherwise modify any material on the website; or]
  • [redistribute material from this website [except for content specifically and expressly made available for redistribution].

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.


Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without KRUGER PARK TOURS’ express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without KRUGER PARK TOURS’ express written consent.


Restricted access

Access to certain areas of this website is restricted.  KRUGER PARK TOURS reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at our discretion.

If KRUGER PARK TOURS provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

KRUGER PARK TOURS may disable your user ID and password in KRUGER PARK TOURS’ sole discretion without notice or explanation.


User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to KRUGER PARK TOURS a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to KRUGER PARK TOURS the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or KRUGER PARK TOURS or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

KRUGER PARK TOURS reserves the right to edit or remove any material submitted to this website, or stored on KRUGER PARK TOURS’S servers, or hosted or published upon this website.

Notwithstanding KRUGER PARK TOURS’ rights under these terms and conditions in relation to user content, KRUGER PARK TOURS does not undertake to monitor the submission of such content to, or the publication of such content on, this website.


No warranties

This website is provided “as is” without any representations or warranties, express or implied.  KRUGER PARK TOURS makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, KRUGER PARK TOURS does not warrant that

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.]


Limitations of liability

KRUGER PARK TOURS will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if KRUGER PARK TOURS has been expressly advised of the potential loss.



Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit KRUGER PARK TOURS’ liability in respect of any:

  • death or personal injury caused by KRUGER PARK TOURS’S negligence;
  • fraud or fraudulent misrepresentation on the part of KRUGER PARK TOURS; or
  • matter which it would be illegal or unlawful for KRUGER PARK TOURS to exclude or limit, or to attempt or purport to exclude or limit, its liability.



By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.


Other parties

You accept that, as a limited liability entity, KRUGER PARK TOURS has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against KRUGER PARK TOURS’ officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect KRUGER PARK TOURS’ officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as KRUGER PARK TOURS.


Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforce-ability of the other provisions of this website disclaimer.



You hereby indemnify KRUGER PARK TOURS and undertake to keep KRUGER PARK TOURS indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by KRUGER PARK TOURS to a third party in settlement of a claim or dispute on the advice of KRUGER PARK TOURS’ legal advisers) incurred or suffered by KRUGER PARK TOURS arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


Breaches of these terms and conditions

Without prejudice to KRUGER PARK TOURS’ other rights under these terms and conditions, if you breach these terms and conditions in any way, KRUGER PARK TOURS may take such action as KRUGER PARK TOURS deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.



KRUGER PARK TOURS may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.



KRUGER PARK TOURS may transfer, sub-contract or otherwise deal with KRUGER PARK TOURS’ rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.



If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


Entire agreement

These terms and conditions constitute the entire agreement between you and KRUGER PARK TOURS in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.


Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with Copyright Law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of South Africa.


Registrations and authorisations

KRUGER PARK TOURS and AFRICAN PARK TOURS is registered with entity.  You can find the online version of the register at https://www.krugerparktours.org .  KRUGER PARK TOURS’ registration number is 2015/236038/07 (the company we use as a tour operator) and AFRICAN PARK TOURS’ (the company we use as a travel agency) registration number is 2017/019500/07.


KRUGER PARK TOURS is registered with a PROFESSIONAL BODY.  KRUGER PARK TOURS’ professional title is Travel Agent and it has been granted in the South Africa.  KRUGER PARK TOURS is subject to the RULES which can be found at http://www.internet.org.za/ect_act.html.

KRUGER PARK TOURS’ VAT number is 9718352165.



KRUGER PARK TOURS is registered in the jurisdiction of South Africa, with registration number 2015/236038/07.

AFRICAN PARK TOURS is registered in the jurisdiction of South Africa, with registration number 2017/019500/07.

KRUGER PARK TOURS’ registered address is Part 51, Peebles Valley, White River, South Africa, 1240.

AFRICAN PARK TOURS’ registered address is 10 Imbiua Street, White River, South Africa, 1240.

You can contact KRUGER PARK TOURS or AFRICAN PARK TOURS (trading as Kruger Park Tours) by email to on enquiries@krugerparktours.org


Use of Site

You may only use this site to browse the content, make legitimate purchases and you shall not use this site for any other purposes, including without limitation, make any speculative, false or fraudulent purchase(s). This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchant ability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


Product availability

Lead time is dependents on service availability. Should we have tours available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.


Booking Procedure / Product availability

To secure a safari, an email confirmation and deposit is required from the agent, operator or client.
All booking made and bookings made more than 55 days prior to departures requires a 50% deposit to confirm.
Bookings made within 55 days prior to departure requires full payment to confirm.


Cancellation Policy
Cancellations made after confirmation email and deposits are subject to the following cancellation fees:

The following percentages we will hold back as a cancellation fee, should you cancel prior to departure:
» 51 + days prior to departure » 20% of total safari rate
» 50 – 31 days prior to departure » 50% of total safari rate
» 0 -30 days prior to departure » 100% of total safari rate
» no shows » 100% of total safari rate


Child Policy
Children under 12 are charged 50% of the adult sharing rate per night and may be required to share the parents’ room.
Children under 2 can stay free of charge and will be required to share the parents’ room.

We reserve the right to ask for proof of date of birth, so please do not be offended if we do.

Children under 6 years of age are not allowed on SAN Parks open game drive vehicles.

Children under 12 years of age are not allowed on SAN Parks bush walks.
We welcome children on our safaris and will endeavor to include them on our open vehicle game drives as far as possible.

We do however reserve the right not to take children under 12 years of age on an open vehicles game drive with other guests. This is entirely up to the guide’s discretion. In such cases, we will conduct a special bush bumble game drive for the younger children after the normal morning game drive and/or before the afternoon game drive. We do not offer babysitting facilities and thus one of the parents will have to look after the children.

Private game drives can be arranged in advance and at an additional charge, to allow for more flexibility when traveling with small children.

Packages making use of Private Lodges, may have varying policies, as some lodges do not allow children under 12 at all, while others not only welcome them, but also offer special children’s activities. Please enquire prior to making your reservation.


Inclusions and Exclusions

Inclusions and exclusions are strictly as per each chosen itinerary, unless specified otherwise in writing.


Health requirements
Several of the areas we visit are malaria areas. Please consult with your doctor.
Please inform us of any pre-existing conditions such as diabetes or asthma and any prescription medication you may be taking. We also need to be informed of any food allergies or physical disabilities that you may have. No compulsory vaccinations are currently listed for South Africa. Please consult with your travel doctor regarding this.


Travel Insurance
We strongly recommend that all travelers have adequate travel insurance. Please consult with your agent.



All visa requirements are the client’s responsibility.

Departure and Return Times
We endeavor to collect all guests from their respective hotels between 06h30 and 08h00 on the day of departure. Due to multiple pick-up points, we may have to stagger these times. It is always recommended to contact our offices the day prior to departure to confirm your pick-up time. On our return, we plan on being back in Johannesburg between 17h00 and 18h00. Again, we may have multiple drop-off points and cannot under any circumstances guarantee our time of return. Guests flying out on the day the safari returns to Johannesburg are reminded not to book any flight departing before 19h00 (domestic) and 20h00 (international). We strongly recommend that guests stay over in Johannesburg on the day that their safari returns to Johannesburg and can assist with any such arrangements. We do not accept liability for missed flights should we return later than planned.


Pre and Post Safari Accommodation

We can arrange pre- and post-safari accommodation at a local lodges, should you wish. The lodges is located around OR Tambo Airport. The rates include breakfast. Set menu lunches and dinners are served at a minimal extra charge. Day excursions to any of the numerous attractions in the area can be arranged with the Kruger Park Tours.


Disclosure of outlet country at time of payment

South Africa
Standard Bank


Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Kruger Park Tours endeavors to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Kruger Park Tours reserves the right to change pricing at any time without prior notice.

Should Kruger Park Tours reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.


Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under Your Account section available for use whenever you’re ready.


EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Select the option to pay via EFT. You will then have to load Kruger Park Tours as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.


Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email your deposit slip to us at enquiries@krugerparktours.org to ensure your payment is confirmed and order shipped as quickly as possible.



For more information about how to order, special order requirements and other payment options, please contact our Support Team at enquiries@krugerparktours.org


Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.



We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).



The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.



I understand that all the designs and trademarks are registered to Kruger Park Tours and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Kruger Park Tours for any civil action or any legal action deemed necessary against me.

Click to see our contact details

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html.

** These Terms and Conditions are subject to change without prior notice **